CAT-MIP

Getting Started with CAT-MIP in Hatz

Getting Started with CAT-MIP in Hatz

What this is:
CAT-MIP is a shared vocabulary for MSPs. When you give Hatz the CAT-MIP terminology as a reference, it understands your environment better and gives more specific, usable answers.

Instead of generic IT advice, you get responses that match how MSPs actually work.

You don’t need to learn CAT-MIP.
Just:

  1. Add the terminology to a Hatz Project
  2. Use words like Tenant, Endpoint, Asset, Policy
  3. Enjoy the improved scope as you ask questions

Better vocabulary = better AI outcomes.

Step 1. Copy the CAT-MIP terminology

Go to https://github.com/cat-mip/cat-mip/releases/tag/v16 and download the cat-mip.pdf Create a Chat

Hatz has multiple options to use CAT-MIP terminology, including Chat, and customer agents, workflows, and apps.

Step 2.A Start a chat in Hatz

  1. Open Hatz
  2. Click on Chat
  3. Click the + to add a document to the chat
  4. Upload the cat-mip.pdf document you downloaded in Step 1

Step 2.B Create a Hatz App

  1. Open Hatz
  2. Click on Workshop
  3. Click New
  4. Select App
  5. Click Create New Input
  6. Upload the cat-mip.pdf document you downloaded in Step 1

Step 2.C Create a Hatz Agent

  1. Open Hatz
  2. Click on Workshop
  3. Click New
  4. Select Agent
  5. Click + Add Sources
  6. Upload the cat-mip.pdf document you downloaded in Step 1

Use CAT-MIP terminology as the source of truth for MSP terms.
If a request is unclear, ask for clarification using CAT-MIP terms.
Give answers that are specific to MSP operations.

That’s it. You’re done.

Now Hatz has MSP context.

Step 4. What to expect

When CAT-MIP is working, you will notice:

  • Less generic advice
  • Fewer wrong assumptions
  • Better questions when information is missing